People who care make the food taste better
Of course, it’s not just what’s on the plate — it’s also who’s behind it. At Luby’s, we’re proud of our food service team, many of whom have been with us for years. In fact, 70% of our Food Service Directors have five or more years of experience, and the average tenure is over seven years. That kind of dedication doesn’t happen by accident — it’s because we invest in our people through programs like Train Your Way™, Grow Your Way™, and our Leadership Certification Program. From culinary training to in-service experiences, and even our Ambassador Program, we help team members grow into roles where they can truly shine. And we don’t just train great staff — we keep them, which means you’ll see the same friendly faces year after year, serving meals with heart and hospitality.
Our Corporate Team
Christopher J. Pappas
Chief Executive Officer
Todd Coutee
Chief Operating Officer
Steve Goodweather
Chief Financial Officer
Jim Broadwell
Vice President of Operations
Sherricka Truehill
Financial Planning Manager
Toni Niece
Marketing Director
Aaron Vazquez
Director of Client Solutions & Growth
Natalie Falcone
Business Development Manager
Our Patient Experience Drivers
Chelsea Capelo, MBA, RDN, LD
Director of Clinical and Patient Operations
Courtney Augustus
Training and Development Manager
Chelsea Polk
Nutrition Information Systems Manager
Chantal Dybala
Menu Specialist & Nutrition Manager
Our Operations Leaders
Dan Phalen
Executive Corporate Chef and Director of Supply Chain
Les Baylis
Regional Director of Operations
John Hinton, CDM®, CFPP®
Regional Director of Operations
Ruben Perez
Regional Director of Operations
Roy Mauricio
Corporate Chef
